Levels of Service - Asset Management

The Town of Gravenhurst is developing a framework to measure, monitor and evaluate the municipal services being provided to the community, and the nature and quality of those services.

Your input is essential to help us understand your priorities, satisfaction with current services, and willingness to invest in future improvements.

Have your say: The Town’s mission is to provide meaningful municipal services to Gravenhurst’s growing and diverse community, efficiently, effectively and responsibly. We all have a role to play in determining which services are essential to our quality of life.

Share your thoughts (click the survey link below) - This survey will take approximately 10 minutes to complete.

Your feedback will help inform the Town’s planning and decision-making process to meet the current and future municipal service needs of Gravenhurst.

Background: This survey is being conducted in accordance with Ontario Regulation 588/17, which mandates municipalities to prepare asset management plans and set levels of service for municipal services.

What are Levels of Service:

Managing levels of service involves balancing three key factors: cost, performance, and risk.

Any decision to increase or decrease the provided levels of service will have an impact on each factor.

For example, improving the rideability of roads is a level of service increase but comes with an added cost to the taxpayer.

Conversely, decreasing the level of service will save money but could increase risk and reduce asset performance.

Understanding these trade-offs is essential for aligning cost, performance, and risk with both organizational objectives and the desires of community stakeholders.